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Merlin
Merlin Refund Policy
At Merlin, we stand behind the quality and value of our subscription-based service. We offer flexible subscription plans of a week, month, or year to meet your needs. If for any reason you are not completely satisfied with Merlin AI, we provide a generous refund policy as outlined below:
  1. 1. Low Usage Refund
    1. - If after subscribing to any of our plans, you feel Merlin AI is not meeting your expectations and your usage is minimal (close to zero), we will issue a full refund of your subscription fee, minus any transaction fees incurred.
    2. - To qualify for a low usage refund, please contact our customer support team within the first quarter of your subscription period (within the first 2 days of a weekly plan, 7 days of a monthly plan, or 3 months of an annual plan).
  2. 2. Annual Plan Refund
    1. - If you have subscribed to our annual plan and decide to cancel your subscription early, we will refund the remaining unused months on a prorated basis.
    2. - The refund will be calculated by converting your annual plan to monthly pricing and refunding the difference for the unused months, minus any transaction fees.
    3. - Refund = (Annual fee paid - (Monthly fee x Months used)) - Transaction fees
  3. 3. Refund Processing
    1. - All refund requests must be submitted to our customer support team in writing, clearly stating the reason for the refund request.
    2. - Refunds will be processed within 7-10 business days from the date of approval and will be credited back to the original payment method used for the subscription.
    3. - Transaction fees charged by payment processors are non-refundable.

We value your satisfaction and are committed to providing a high-quality service. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team.

Note: This refund policy is subject to change at the discretion of Merlin AI. The policy in effect at the time of your subscription purchase will apply.